Overview

This document will outline the steps to allow you to use the same email address for multiple customer portal logons.   

Technical Info

 Certain email server systems allow for a plus sign “+” and then a tag value to be added after the email address. An example would be if you added the tag “Epicor” to email address test@epicor.com you would get test+Epicor@epicor.com. The email server system would ignore characters starting at the plus sign, up to the at-sign “@”.  The end result would be the email being interpreted as test@epicor.com.

Supporting Email Platforms

 The customer’s email needs to be either Gmail or Outlook.com (including Hotmail accounts)

Procedures

In Decor Fusion, navigate to Customer Maintenance of a specific customer.  Expand the Customer Portal section and add an email with a plus sign and a tag in Portal Logon. Note that this field has a 50-character limit and must be unique compared to all other Customer Portal Logons.

Fig. 1

 When you sign into the eCommerce/Customer Portal, you will need to sign in with the email address as it shows in the portal logon field including the +tag.

Fig. 2

 All communications will be sent to the one email address. Here is a screenshot of a Gmail account with two eCommerce orders done with different customers using the same email address (one with a +tag and one without).

 Fig. 3

 You can also sign up on our e-Commerce site using an email with a +tag.

 Fig. 4